FAQ - Frequently Asked Question
How to order
In order to place an order, what do I need?
Make sure the requested products are delivered to a legitimate address. PO Box address is not accepted. Prepare a Mastercard, VISA or American Express for payment.
What transpires with my private data?
We value your privacy and only provide the bare minimum of personal data to our key partners in order to execute orders quickly and effectively. If you agree, your information may also be utilized for tailored marketing.
How do I handle an out-of-stock item?
Please contact our support for information about availability if an item is sold out. Sometimes the product is out of stock at the supplier and sometimes the product has expired.
Will my order be confirmed by email?
Yes, within a day, an automated order confirmation will arrive at your email.
What happens to my credit card information?
Westpay & Elavon handles the secure processing of your payments. Visti Westpay here https://www.westpay.se/ and Elavon here https://www.elavon.se/en.html to read more.
How can I look for a particular item?
Make use of the search box located at the top of the page. Enter terms such as taste, strength, brand, or product name. Sorting results; category, strength, format, brands, Price, Popularity, Latest, Average rating.
What is the ordering process?
1. Select the product you wish to buy and quantity.
2. Click on the shopping cart at the top right.
3. Here you either select View Cart or go directly to check out.
4. Enter your delivery information and select your shipping option.
5. Complete the payment process.
6. An age verification is carried out in the background.
7. When everything is ready, an order confirmation is sent by email.
What should I do if my order confirmation is missing?
Examine the special offer or spam folders. For help, email us at info@snusnpouches.com
Shipping
In order to place an order, what do I need?
It is the buyer's responsibility to comprehend import laws and customs policies. Snusnpouches releases it from liability for items that are seized by customs.
Are PO Boxes shipped to by you?
No, we are unable to deliver to PO boxes because of the necessity for an adult signature.
Do you accept returns?
As both Snus and Nicotine Pouches are fresh products, we unfortunately cannot accept returns.
What are the available shipping options?
You can choose from two options: UPS Saver and UPS Express. Both options come up in checkout where you choose what you prefer.
What happened to my order?
A tracking number will be sent to you from us, if you haven't received a tracking number, get in touch and we'll help you!